At this challenging time we would like to reassure you that our customer service and dispatch team are continuing to operate as normal. We are working hard to ensure that all orders are processed as quickly as possible however due to COVID 19 we would ask you to be patient with us as your goods may take a little longer to reach you. Our priority continues to be the well-being of our customers, employees and partners. Our warehouse works to strict health & safety and public health guidelines and we are continually working with our delivery partners to make sure that we are operating in the safest way possible. Including new measures such as contact free and safe place delivery from our delivery partner DPD.
Here at HOTGOLF we pride ourselves on providing wonderful customer service which is why we offer fast and free shipping on all orders. To keep it simple all UK orders under £100.00 are dispatched via Royal Mail on a 48 Hour tracked service & All UK orders £100.00 and over are dispatched via DPD on a 24 Hour tracked service. Your tracking information will be forwarded onto your email so that you can trace your parcel right to your door. Our warehouse team aim to get all orders dispatched out as quickly as possible and our cut off time for same day dispatch is 1.00pm.
We offer a discounted flat rate £12.99 shipping fee to all European countries and once again EU orders under £150.00 are dispatched on a Royal Mail tracked service & orders over £150.00 are dispatched on a DPD tracked service.
All prices shown online include UK VAT at 20%. This is included for orders delivered to UK addresses, apart from Jersey and Guernsey. For shipments to any country outside of the UK (and to any EU country from 1st January 2021), you will not be charged VAT – our shopping basket will automatically remove 20% VAT from your order. Customers in these countries are responsible for all taxes and duties that may be incurred when the items enter your country. Please note, we are NOT responsible for any additional fees and suggest you check customs regulations for your country before ordering. It may be cheaper to order from the UK as the customs duties you are paying from 1st January 2021 will generally be offset by the UK VAT that you are not paying.
*Free next day delivery is available on a next working day and excludes weekends and bank holidays
*On rare occasions we may request order fulfilment by the manufacturer which may delay your delivery by up to 24 Hours