PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
TITLE
Title in Goods supplied by HOTGOLF LTD, shall pass to the buyer upon payment of the purchase price in full. We are HOTGOLF LTD Trading as www.hotgolf.co.uk. You are the buyer detailed on the Order Forms. Our Agreement to supply the Goods is made on the date we deduct payment from your credit card the details of which you provided on the Order Form Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us on our Website or otherwise.
TRADEMARKS
All trademarks, service marks and trade names of www.hotgolf.co.uk used in the site are trademarks or registered trademarks of www.hotgolf.co.uk
PRICES
All prices are listed in Pounds Sterling (£GBP). For international orders, your payment card provider will take payment in your local currency at the prevailing exchange rate. Orders are subject to acceptance by the company and to availability of goods and will be charged at the prices ruling at the time of order purchased. Delivery costs will be those as quoted at the time of placing the order unless subsequently agreed otherwise by the customer. All prices shown online include UK VAT at 20% unless you are located outside of the UK. This is included for orders delivered to UK addresses, apart from Jersey and Guernsey. For shipments to any country outside of the UK (and to any EU country from 1st January 2021), you will not be charged VAT. The price of the Goods shall be the price quoted by us on our Website on the Order Summary Page, unless agreed otherwise by us in writing. We reserve the right to amend any typographical clerical error or omission to prices where reasonable to do so. Discount codes cannot be used in conjunction with any other promotions and is only applicable against products on the www.hotgolf.co.uk website. We reserves the right to remove the promotion at any time without prior notice.
DELIVERY
Delivery within the UK is FREE of charge it is our intention to deliver to you within the time frame stated at the point of purchase. If goods are out of stock then we will endeavour to deliver within 30 days or you have the right to cancel the order. Should you provide us with a Mobile telephone number, we may pass on this information on to our carrier in order for them to provide you with updates direct to your Mobile regarding your delivery status. By providing us with this information, you are authorising us to use this information for this purpose. Customers outside of the UK are responsible for all taxes and duties that may be incurred when the items enter your country. Please note, we are NOT responsible for any additional fees and suggest you check customs regulations for your country before ordering.
MAKING YOUR ORDER
You need to search our website for the Goods you desire to purchase using your internet browser and our navigation menu system. Once you have selected the appropriate product(s) complete the Order Form in full and follow the instructions detailed on the Website to complete your payment. When you complete your order on the site by clicking the ‘Place Your Order’ button, you acknowledge that the order implies an obligation to pay. Your order will be placed and your card or other selected payment method will be charged.
ORDER FULFILMENT
You understand that we make every possible effort to update the website to accurately reflect our stock levels. However, in circumstances where you have ordered an item that is out of stock at the point of picking, your order will be automatically ‘Backordered’ (see ‘Order Status’), while we order new stock or await supply. In these circumstances our Customer Services Team will be happy to present you with options. If your goods are out of stock and discontinued so that we are unable to source the goods, we will make every effort to offer you an alternative if possible. If these alternatives are not acceptable, you may cancel your order at any time.
If your chosen products are in stock your Order will be processed as quickly as is reasonable to do so. We will deduct the price payable for your chosen products and delivery services from your nominated credit card or method of payment and your chosen products will be despatched to you forthwith. We aim to deliver in stock items to UK customers as promptly as possible in line with the delivery option chosen. Should UK Customers not receive their chosen products within 3 working days of us confirming their availability to you, please contact us to let us know. You will then be given the choice of: > Cancelling your order whereupon we will refund the Price you paid or > Requesting that we despatch further products to you (subject to availability) on the basis that you return one set of the products you receive should you receive two sets or > Waiting a further agreed time period after which if your chosen products have not been received the previous two options will be available to you.
CORRESPONDENCE
www.hotgolf.co.uk provides an internet-based service. Therefore electronic mail (e-mail) is a fundamental part of our service and we are not obliged to accept orders where a valid e-mail address is not provided.
Our primary method of communication regarding your order will be via e-mail. You understand that we endeavour to manage the emails we receive as effectively and as efficiently as we can during normal working hours. Our online shopping system should ensure that you receive an automated email receipt confirming your registration, your order, and any amendments or adjustments that are subsequently made. You should also receive an automated email receipt confirming that your order has been picked, packed and despatched from our depot and that we have consequently taken payment. In the event of cancellations, refunds or part-refunds, you will also receive confirmatory emails.
You understand that we make every reasonable effort to contact you by email in circumstances that reasonably require us to do so. You undertake to enter a valid email address and to check your emails reasonably frequently until your order is completed to your satisfaction so that you are aware of any notifications that may be necessary to provide. If you have given your consent upon registering with us, you will receive relevant product offers and discounts by electronic mail. We will inform you about selected offers via e-mail. You can object to the usage of your e-mail address for promotional purposes at any time by e-mail. If you do not wish to receive such e-mails you can unsubscribe at any time by emailing us @ sales@hotgolf.co.uk
CANCELLATION
You have the right to cancel the purchase of an item or services without having to give a reason at any time within 14 calendar days, beginning, in the case of goods, on the day after you receive the goods, and in the case of services, beginning on the day after you purchase the services (This is the “Cancellation Period”). Please be aware that you will lose your right to cancel a contract for the provision of services during the cancellation period once we have commenced activation of the services or you use the services, whichever is the earlier. If you do wish to cancel the contract, you must do so in writing by email at this address: sales@hotgolf.co.uk or by calling our Customer Services Team on 0151 356 3254 . Cancellation Consequences – If you are in possession of the goods, you are under the duty to retain them and take reasonable care of them. You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or if the item is damaged or defective) within 14 days of notifying us. Once you have notified us that you wish to cancel the contract, any sum debited to us will be credited to your account as soon as possible and in any event within 14 days of your cancellation. We may reduce the amount we refund to you if you use them, damage them or otherwise do something beyond what is reasonably necessary to examine them that reduces their resale value. Where we collect an item from you we reserve the right to charge the direct costs of recovery from the payment card used for the original order.
Please note that all custom club orders, special order or personalised/logo golf balls cannot be cancelled once your order has been placed and payment has been made.
RETURNS
Under the Consumer Contracts regulations, you have the Statutory Right to return the Goods to us if you are not satisfied with them, provided that they are returned in the same condition in which they were sent within 14 calendar days of your receipt of the Goods. If you return the goods to us because you have cancelled your purchase within the 14 day cancellation period, we will process the refund due to you as soon as possible and in any case, within 14 days of the day you have given notice of your cancellation. In this case we will refund the price of the goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. We will refund any money received from you using the same method originally used by you to pay for your purchase. Whilst you do not need to give us any reason for cancelling your contract and nor will you have to pay any penalty, it is essential that you return the goods to us in the same condition in which you received them. You have a legal obligation to take reasonable care of the goods while they are in your possession.
Please note that all custom club orders, special order or personalised/logo golf balls cannot be returned once your order has been placed and payment has been made.
DISSATISFACTION
Under the Consumer Rights Act 2015, a customer has the right to reject goods that are damaged, defective, incorrect or of unsatisfactory quality, unfit for purpose or not as described
This right is limited to 30 days from the date of delivery. If you are not satisfied with a product that you have received then please contact us within 30 days of receiving your order so
that we can make arrangements to uplift the goods for a full refund or replacement. Any items returned after the 30 days period will not be accepted and any return postage costs are at the customer’s responsibility. We may request that you provide a clear reason and in some cases images of any goods that you wish to return.
If you do wish to return an item then please email us at – sales@hotgolf.co.uk Or alternatively call our Customer Services Team on 0151 356 3254
COMPLAINTS
It is our express intention to deal with you complaints confidentially, fairly and speedily. Please endeavour to let us know of any complaint within 7 working days if at all possible. If you have a complaint or any other query please advise us in the first instance by e-mail @ sales@hotgolf.co.uk We will endeavour to advise you what to do to resolve the complaint and we will do that within 5 working days. We will keep you informed by telephone or e-mail as to what progress is being made in the resolution of the complaint.
BASIS OF SALE
The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions. No variation to this Agreement shall be binding unless agreed in writing by us. Any typographical clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so. You are responsible for ensuring the accuracy of your order and the details provided in your Order Form. The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise. We store the contract’s content and will send you the details of your order as well as our general terms via e-mail. The general terms you can find at all times. The details about your recent orders you will find in your customer login.
RISK AND PROPERTY
Risk of damage to or loss of your chosen products shall pass to you on delivery of them. Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.
WARRANTIES
We warrant that you will be entitled to the benefit of any warranties or guarantee given by you the suppliers to us of your chosen products. This does not affect your statutory rights. You warrant that the information entered onto the Order Form is true. Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this Agreement. Returns policies vary between manufactures and they reserve the right to inspect any faulty products before a replacement is provided.
FORCE MAJEURE
We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:- Act of God explosion flood tempest fire or accident; War or threat of war sabotage insurrection civil disturbance or requisition; Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;
Import or export regulations or embargoes; Strikes lockouts or other industrial actions or trade disputes (whether involving employees of us or of a third party);
Power failure or breakdown in machinery.
GENERAL
If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby. The Contract shall be governed by the laws of the United Kingdom. If you submit an order for goods and/or services via this site by clicking ‘I accept’, your order is an offer to us to buy the goods and/or services on our website. We will acknowledge receipt of your order by sending you an email acknowledgment of receipt of your order, and no binding contract will be formed between us unless and until we accept your order by separate email.
WHOLE AGREEMENT
The terms and conditions set out in this Agreement represents the entire Agreement.
ORDER CANCELLATION
We reserve the right to cancel your order at any time and to issue a refund prior to delivery. Our systems employ advanced fraud detection and prevention analysis to identify and block fraudulent transactions in real time. All payments received are checked via internal security procedures including 3D security software which analyses payment authentication and delivery location. 3D Authentication is a fundamental payment security measure that verifies customer identity and prevents unauthorized transactions.
30 DAY PERFORMANCE GUARANTEE
The Hotgolf 30 Day Performance Guarantee Offers you complete peace of mind allowing you to return your purchase for a full credit within 30 days. Your credit will be sent to you via an e-Gift Card so that you can spend it against future purchases at your own convenience.
The following Terms & Conditions apply:
• Offer applies to selected clubs displaying the “30 Day Performance Guarantee”.
• Offer eligible for personal use only (not for a business e.g. reselling purposes).
• Only one claim request will be accepted per person in a 12 month period.
• Offer excludes all V12 Retail Finance Orders
• Offer excludes all custom fit club orders and returned clubs must not be altered in any way including, but not limited to, shaft, grip, loft or lie angle changes.
• The returned clubs must exhibit normal wear only, Excessive wear including clubs displaying sky marks will be refused for return.
• No cash refunds will be made, Store credits will be issued for the product purchase price only and will be provided via an eGift card.
• Refunds for shipping charges from the initial purchase will not be made.
• Hotgolf is not responsible for the return shipping and associated costs.
• All headcovers, weights and loft adjustment tools must be returned with the product.
• All returns must be submitted within 30 days of the original date of purchase. Any returns submitted after the 30-day period will be refused.
• All returns must include an authorised return number which will be supplied by the Hotgolf customer service team. All unauthorised returns will not be accepted.
• Please note that “30 Day Performance Guarantee” Credits may take 5-7 Days to be issued
• Please email service@hotgolf.co.uk to register a “30 Day Performance Guarantee” return.
• Hotgolf reserves the right to rescind or alter the “30-Day Performance Guarantee” at any time.
PRICE PROMISE - WE WONT BE BEATEN
The following Terms & Conditions apply:
• The item must be in-stock
• The item must be exactly the same (brand, style, colour and size)
• The total cost of the item must include delivery
• HOTGOLF reserves the right for discretion on a ‘like for like’ item
• Certain items are exempt and details of this can be obtained by calling Customer Services
0151 356 3254
MULTI-BUY DEALS
Multibuy discount deals of 5% on 2 items or 10% on 3 items are applicable to products from the same category. Promotion codes cannot be used in conjunction with any other discount offer or deal including Multibuy discount deals. Hotgolf reserves the right to terminate discounts at any time.
PROMOTIONS AND DISCOUNT CODES
We reserve the right to exclude specific brands, styles or products from our promotions. Promotion codes cannot be used in conjunction with any other discount offer or deal including multi-buy bundle deals. Only one code usage per order will be accepted. Hotgolf reserves the right to terminate discounts at any time.
Discount codes cannot be used in conjunction with other promotional activity such as multi-buy deals and in sale items. Discount codes are also excluded from limited edition and select products.
USE OF SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.hotgolf.co.uk or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
ELECTRIC GOLF TROLLEYS
Please note that in compliance with laws on the transportation and electrical safety of lithium batteries that we can only ship electric golf trolleys within the UK.
THIRD PARTY LINKS
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.hotgolf.co.uk or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
THE USE OF KLARNA
We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.
CUSTOMER SERVICE
Our customer service and sales team are available 7 days a week from 9am-5pm – Please call 0151 356 3254 Or email us at service@hotgolf.co.uk
Or why not visit us at HOTGOLF OUTLET STORE, CHESHIRE OAKS TRADE PARK, CHESHIRE OAKS, CHESHIRE, CH2 4JZ
COMPANY INFO
REGISTERED ADDRESS – Hotgolf Ltd, Units 6&7 Cheshire oaks Trade Park, Cheshire, CH2 4JZ
VAT # 797919054 / CORPORATION # 04570187
