Returns Policy

Returning Unwanted Goods

You have the right to cancel your order within 14 working days commencing the day after you receive your goods. The unwanted item(s) must be returned unworn, in their original condition, with all tags and packaging to receive a full refund. We will then refund the cost of the item(s), excluding postage costs within 14 days.

If you have ordered goods that do not fit then we will gladly exchange them when they are returned to us within 14 days of the date of receipt of the goods, provided stock is available. You must notify us of your intention to return the goods and the reason for return via e-mail to the following address [email protected]. Alternatively, please follow the procedure laid out below.

Procedure For Returning Goods

If you wish to return your goods, please ensure they are in their original unused/unworn condition, with any branded packaging/tags attached, and the goods also need to be enclosed inside outer packaging in a resalable condition. We ask that you do not use any coloured tape to re-seal packaging.

Please note that it is the responsibility of the customer to pay for the return, so we ask that you use the appropriate return service and insure the goods – to cover the cost of the item value.

Our Returns Address:

HOTGOLF Ltd

Unit 6&7

Cheshire Oaks Trade Park

Stanney Mill Lane

Ellesmere Port

CH2 4JZ

** Please include either the original packing note or a note of your name, address, contact number and how you wish us to proceed with your return (e.g. refund or exchange), this will assist us in dealing with your requirements without delay.**

You may be liable for no refund / a partial refund, if goods are not returned in a resalable condition (the condition in which the item was delivered to you).

Please note: Once the item is received back our returns department will usually inspect and process your return within 7 working days so we would also ask you to retain proof of posting.

Returning Faulty / Incorrect Goods

If in the unlikely result you receive an item that is faulty/damaged or incorrect, please inform us immediately either via telephone on 0151 356 3254 or via our [email protected] email address. We will require images of the issue, sent to the above email address, and we will then look to resolve this matter, by sending a pre-paid returns label to you. We reserve the right to have a manufacturer’s inspection before we refund or exchange to verify an official decision for some complaints. On products within their manufacturer’s warranty period we will always replace or repair the item.

Cancellation Policy

If for any reason you need to cancel your order please phone us on 0151 356 3254 immediately or e-mail to [email protected] – However, as we endeavour to ship your order quickly, it may not always be possible to prevent your order from being dispatched.

Money Back Guarantee

All items have a 7 day money back guarantee. However, if you are dissatisfied with your item, please let us know so that we can endeavour to rectify the situation. This excludes custom fitted clubs ordered as they are unique to the purchaser’s requirements.

Consumer Rights

If for any reason you need to return your item then our returns address and contact details are noted below: